Diagnose first.
Before recommending a single tool or building a single system, we map where your operation is actually losing time, leads, and revenue. That's where every engagement starts.
AI Operations & Security Advisory · Remote & On-Site
Your business is losing time, leads, and revenue in places you can't see. We find them.
LGM Consulting is a diagnostic-first AI operations firm with an offensive security background. We map where your operation is bleeding money — slow follow-up, manual admin, owner-dependent processes — and tell you exactly what's worth fixing first. No tool gets recommended before the diagnosis is done.
The Problem
The gaps compound quietly. Then they show up in revenue.
Businesses don't fall behind because they're bad at what they do. They fall behind because operational gaps stack: the lead that went cold, the follow-up that never happened, the process only the owner knows. Here's what that looks like measured.
Follow-Up Rate
<50%
The average small business follows up on fewer than half of inbound leads. The rest go cold while the owner handles everything else.
Time Burned Weekly
10–15 hrs
Manual scheduling, repetitive email drafting, and duplicate data entry consume 10–15 hours per week of owner or staff time.
Knowledge Redundancy
1 person
When critical information lives only in the owner's head, every hire and every absence puts the consistency of the business at risk.
Security Review
0 checks
Most AI tools get connected to company email, CRMs, and client data with no security review at all — new attack surface nobody looked at.
What We Do
Three things. In this order.
Source, vet, and implement third-party tools.
When the right tool already exists, we find it, evaluate it for your specific workflow and security posture, and implement it correctly — not generically.
Build custom AI systems when off-the-shelf won't cut it.
Some problems don't have a product. We build what doesn't exist — including when the answer from three other firms is "our product isn't compatible with your existing setup." That's usually where we start.
Proof, Not Promises
The other firms said it couldn't be done.
A service business came to us after three separate firms — including agencies larger than us — all gave the same answer: their AI receptionist product couldn't integrate with the CRM the client had been using for years. None of them offered to solve it. We built a custom AI receptionist from scratch with full, native access to their existing CRM. It handled everything the client originally asked for.
The Security Difference
Most AI consultants have never seen an attack. We've run them.
Most AI consultants have never thought about what happens when an AI tool gets breached. LGM's background is offensive security — we've run attacks, not just defended against them. Every implementation gets reviewed for access control gaps, data exposure, and attack surface before it goes live.
Start With an AssessmentLeadership
Built with security in the room from day one.
Steven T. Hoyt
Founder & Technical Lead
Offensive security background — NYU cybersecurity training, penetration testing, containerized AI architectures — with SOC operations experience across enterprise and casino environments. That background is why LGM asks different questions than most consultants.
Diagnose First